Hotel OPERA System User Manual
Welcome to the OPERA Property Management System (PMS) User Manual. This manual provides comprehensive information on how to effectively utilize OPERA for managing various hotel operations. Please review this guide carefully to maximize your efficiency and understanding of the system. This manual covers key modules and functionalities to help you navigate and utilize OPERA effectively. Remember to always follow your hotel’s specific operational procedures and policies in conjunction with this guide.
Key Sections:
- Front Desk Operations:
- Checking In Guests: Step-by-step guide to registering new arrivals.
- Managing Reservations: Creating, modifying, and canceling bookings.
- Guest Folio Management: Posting charges, making payments, and managing guest accounts.
- Checking Out Guests: Processing departures and final account settlements.
- Reservation Management:
- Creating New Reservations: Details on entering reservation details.
- Group Reservations: Handling bookings for multiple guests.
- Rate Management: Understanding and applying different rate codes.
- Profile Management:
- Creating and Maintaining Guest Profiles: Storing guest information for future reference.
- Company and Travel Agent Profiles: Managing accounts for business partners.
- Reports and Analytics:
- Generating Reports: Accessing key performance indicators and operational data.
- Understanding Reports: Interpreting the data presented in various reports.
- System Administration (For authorized personnel only):
- User Management: Creating and managing user accounts and permissions.
- System Configuration: Setting up and customizing system parameters.
This manual provides a general overview. Please refer to your hotel’s specific training materials for procedures tailored to your property.
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