Having trouble with your TV Ears? We understand the frustration! Getting your audio dialed in just right is crucial for enjoying your favorite shows. Before contacting us directly, take a look at some of the most common troubleshooting steps below. You might find a quick solution and be back to binge-watching in no time!
If these steps don’t resolve your issue, please visit our website or call us directly for personalized support. We’re here to help!
Common TV Ears Technical Support Questions and Answers:
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Q: My TV Ears aren’t charging. What should I do?
A: Ensure the transmitter base is plugged into a working power outlet. Double-check that the earpieces are correctly seated in the charging docks. Also, make sure the charging contacts on both the earpieces and the base are clean. Use a dry cloth to gently wipe them if necessary. -
Q: I’m not hearing any sound.
A: Verify that the transmitter base is properly connected to your TV’s audio output. Make sure your TV’s audio output is set to the correct option (e.g., optical, RCA, or headphone jack). Increase the volume on both the TV Ears earpieces and your TV. Check if the TV’s external speakers are enabled; sometimes disabling internal speakers silences the TV Ears too. -
Q: The sound is distorted or cutting out.
A: Try adjusting the tone and volume controls on the TV Ears earpieces. Ensure the transmitter base is within a reasonable range of the earpieces (typically within 30 feet). Avoid obstructions between the transmitter and the earpieces, such as walls or large metal objects. Low batteries can also cause distortion; try fully charging the earpieces. -
Q: My TV Ears only work on one side.
A: Double check that your earpieces are properly placed in your ears. Adjust the balance control (if your model has one) on the TV Ears.
Still stuck? Contact our dedicated support team! We are always available to assist.
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